Member Experience

Access all the latest information for Scottish League of Credit Unions and download important information.

Serving Your Members Real Needs	Slide-Deck	Open Document
Member Service Workshop Spring Conference 2022	Slide-Deck	Open Document
Member Service Workshop Spring Conference 2024	Slide-Deck	Open Document
F4AF Customer Engagement	Slide-Deck	Open Document
F4AF Segmentation of People in Financially Vulnerable Circumstances	Slide-Deck	Open Document
F4AF Access to Credit and Illegal Lending	Report	Open Document
SBRC Protecting Members at Risk of Harm	Slide-Deck	Open Document
OPG Protecting Vulnerable People	Slide-Deck	Open Document
Step Change Workshop Spring Conference 2016	Slide-Deck	Open Document
Guide for Scots Struggling with Problem Debt	Guide	Download Document
Operational Resillience	Slide-Deck	Open Document
Swoboda Research Credit Union and Gambling	Guide	Open Document
CAB Gambling Harms Training	Slide-Deck	Open Document
CAB Out of Luck	Research Paper	Open Document
GamCare Self Help Workbook	Workbook	Open Document
GamCare Guide for Professionals Referring Adult Clients	Guide and Referral Form	Open Document
GamCare Referral Process	Process Map	Open Document
GamCare Leaflet	Leaflet	Open Document
GamCare Women and Gambling	Leaflet	Open Document
GamCare Support for Family and Friends	Leaflet	Open Document
GamCare Tools to Help you Stop Gambling	Leaflet	Open Document
GamCare Talk Ban Stop	Leaflet	Open Document